Return & Refund Policy

1. Our Quality Assurance

Every bottle of oil at VedicOrganics is cold-crushed at slow RPMs in traditional wooden ghanis to preserve native nutrients, natural aroma, and essential fatty acids. All oils and stone-ground spices are packed hygienically in food-grade, leak-tested containers before shipping.

2. 7-Day Return & Replacement Window

We want you to be completely delighted with your purchase. You may request a replacement or return within 7 calendar days from the date of confirmed delivery under the following conditions:

• The parcel or bottle was physically damaged or punctured during transit.
• The tamper-evident security seal on the bottle or spice pouch was broken upon arrival.
• An incorrect variant or product was delivered compared to your confirmed order.
• The product exhibits verifiable packaging or manufacturing defects.

3. Return Eligibility & Food Safety Standards

Due to strict food safety and hygiene regulations governing edible consumable goods:

• Items must be returned in their original packaging with batch codes and labels intact.
• Containers that have been opened, consumed, or altered cannot be returned unless they arrived damaged or defective upon initial delivery.
• Any item reported after the 7-day delivery window will not be eligible for returns or refunds.

4. How to Request a Return or Replacement

Our customer support team makes the resolution process fast and simple:

• Step 1: Reach out to us via Email at support@example.com or WhatsApp at +91 00000 00000 within 7 days of delivery.
• Step 2: Mention your Order ID and attach 2-3 clear photographs or a short video demonstrating the damage, leakage, or incorrect label.
• Step 3: Our team reviews your request within 24 business hours and coordinates a complimentary doorstep reverse pickup or dispatches an immediate priority replacement without waiting for the return parcel.

5. Refund Modes & Timelines

Once a return is received and verified at our fulfillment center (or upon immediate photo verification):

• Prepaid Orders (UPI, Cards, Net Banking): The approved refund amount will be credited directly back to the original payment source within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Refunds for COD orders are transferred electronically to your verified UPI ID or via NEFT bank transfer within 3 to 5 business days after you provide your payout details.

6. Order Cancellations

You can cancel an order free of charge at any time before it has been dispatched from our facility. Once a package is handed over to our courier partner, it enters transit and cannot be cancelled directly, but you may refuse delivery or request a return under our 7-day policy upon arrival.